Sage Group Healthcare is committed to being a fully compliant staffing company. We are proud to have earned this distinction and strive every day to provide high-quality healthcare staffing solutions that exemplify the standards set forth by the Joint Commission. We employ rigorous credentialing standards that contribute to ensuring the appropriate placement of our healthcare staff based on experience, competence, and certifications.
If you have any concerns or questions about the safety or quality of care provided by Sage Group Healthcare Staffing, please feel free to contact us. Employees should report compliance issues to their Sage Group manager, or they may contact the Sage Group hotline number or complete the electronic form. The hotline number is 732-860-4602. When filing or completing a compliance report, employees are assured strict confidentiality as allowed by law.
We are committed to addressing your concerns. If your concern cannot be resolved by Senior Management, you may also contact The Joint Commission directly. We will not permit any disciplinary action nor engage in any retaliation against any employee or client who may voice a concern with The Joint Commission. For more information, visit The Joint Commission’s web site at The Joint Commission.
Employees or Customers may use the Sage Group Compliance Form to submit complaints, comments, or questions. All compliance issues are investigated by a compliance representative. All comments, or questions are addressed by an authorized representative of the company. For reporting a specific incident please use the Incident Reporting under resources section.
Sage Group Healthcare Staffing (“Sage Group”) is governed operationally by a business code of ethics which stresses both corporate and personal integrity. Sage Group seeks to comply with the applicable laws and regulatory standards that are prevalent in our industry. Each employee/associate has a duty and obligation to become familiar with the issues of ethical conduct and legal compliance, and to abide by these principles and policies in all our business relationships and activities. Sage Group employees/associates are expected to be honest and forthright in dealings with managers, subordinates, clients, agencies, business partners and the public. Sage Group employees and associates have an obligation to maintain the highest level of personal integrity and do anything that would bring dishonor upon themselves or the company.
Sage Group Healthcare Staffing is committed to providing a higher standard of service and to the delivery of safe, quality patient care. Sage Group Healthcare Staffing complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within Sage Group Healthcare Staffing support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, Sage Group Healthcare Staffing provides the customer with a written description of the following service features.
Sage Group Healthcare Staffing will not engage subcontractors to provide Assigned Providers unless agreed to in advance by the customer.
As the provider of staffing services, Sage Group Healthcare Staffing will be the employer of Assigned Providers and shall not by reason of their temporary assignment with the customer through Sage Group Healthcare Staffing become providers of the customer. At its sole discretion Sage Group Healthcare Staffing reserves the right to utilize Independent Contractors in addition to its providers, to assist in the provision of all agreed upon Healthcare Supplemental Staffing services.
Assigned Providers may only be placed in assignments that match the job description for which Sage Group Healthcare Staffing assigns them; if an Assigned Provider is asked to float to another department with the customer, the department must be a like department or unit and the float provider must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Providers should only be floated to areas of comparable clinical diagnoses and acuities.
Sage Group Healthcare Staffing will provide all new providers with an orientation to the company’s policies and procedures. It shall be the responsibility of customer to orient assigned providers to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Provider to properly use equipment.
The customer shall communicate any concerns regarding the healthcare provider’s performance through facility orientation and ongoing service provision relative to the healthcare provider’s ability to perform specific job functions throughout their assignment. Sage Group relies on the customer’s feedback regarding clinical performance to accurately assess and reassess the competence of the healthcare provider on an ongoing basis.
Upon notification of Incidents and or Errors, Sage Group Healthcare Staffing shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data gathering tools. Information gathered, tracked and analyzed is to be shared and reported appropriately to customers, regulatory bodies and the Joint Commission as required.
It shall be the responsibility of the customer to notify Sage Group Healthcare Staffing within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Provider and/or Sage Group Healthcare Staffing Customer agrees to initiate communication with Sage Group Healthcare Staffing whenever an incident/injury report related to the Assigned Provider is completed
The requirements of staff sent to the customer by Sage Group Healthcare Staffing are to be determined by the customer as part of the written agreement between the two parties. It is Sage Group Healthcare Staffing’s obligation to comply with the requirements of the customer by supplying staff that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.
Sage Group Healthcare Staffing to the best of its ability identifies conflicts of interest. Sage Group Healthcare Staffing discloses all conflicts of interest to its clients. Sage Group Healthcare Staffing annually reviews its relationships and its healthcare providers’ relationships with vendors, clients, competitors and regulatory entities to determine conflicts of interest.
When conflicts of interest arise Sage Group Healthcare Staffing discloses this conflict of interest when appropriate to whichever client may be involved or affected. Sage Group Healthcare Staffing enforces that internal employees of Sage Group Healthcare Staffing are not permitted to maintain additional employment, accept gifts (other than those of nominal value) or to allow payment on their behalf of any travel, living or entertainment expense by any person or organization currently doing business with or seeking to conduct business with Sage Group Healthcare Staffing, unless approved by the client involved or potentially involved.
Sage Group Healthcare Staffing shall verify the Assigned Provider’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment. Matching the Assigned Provider’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners upon the request or approval of the customer.
The Sage Group Healthcare Staffing office, located in Hazlet, NJ is open Monday through Friday from the hours of 8:00 a.m. – 6:00 p.m. eastern time. Our local telephone number is (732) 860-4602. Outside of normal business hours, in the event of an emergency please contact us at (732) 523 5012.
In the event of an emergency, natural disaster or other uncontrollable event, Sage Group Healthcare Staffing will continue to provide service to you through our corporate network form a location where phones and computers are functional. Sage Group Healthcare Staffing will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request.
Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue. Sage Group Healthcare Staffing has processes in place to resolve customer complaints in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to call the Sage Group Healthcare Staffing corporate office at (732) 860-4602. A corporate representative will work with you to resolve your concern. Any individual or organization that has a concern about the quality and safety of patient care delivered by Sage Group Healthcare Staffing healthcare professionals, which has not been addressed by Sage Group Healthcare Staffing management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792-5636. Sage Group Healthcare Staffing demonstrates this commitment by taking no retaliatory or disciplinary action against providers when they do report safety or quality of care concerns to the Joint Commission.
Sage Group’s corporate office address is 3400 Highway 35, Suite 9A, Hazlet, NJ 07730. The company staff operates virtually and is open Monday through Friday from 8:00 am to 7:00 pm EST. The telephone number is 732-860-4602. The on-call after business hours is 732-994-6792 and provides 24/7 coverage by corporate staff. In the event of an emergency, natural disaster, or other uncontrollable event, Sage Group will continue to provide service to you through our remote and virtual staff that are not impacted by the event.
Sage Group is committed to providing a higher standard of service and the delivery of safe, quality patient care. As our customer, you can have confidence that the processes within Sage Group support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To ensure compliance with the Joint Commission Standards for Healthcare Staffing Services, Sage Group provides the customers with this written description of the following service features with each signed contract or agreement.
